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Tobias says: (7 years ago)
We bought 3 tickets to the Snowman show last weekend Nov 26th in London and at arrival we found out that the show would not start until Nov 30th.'s customer service doesn't show any responsibility regarding this matter and while I spoke to a manager he told me the show was cancelled earlier that morning ( although customer service didn't say this know when we were calling to find out what was going on standing outside the theatre an hour before the show should start and was directed to the venue where Chicago is playing, hmmmm ). Anyhow, customer service and especially a manager should know better than trying to blame the theatre when the banner on theatre and its websites does say Nov 30th!!!! I wish I had went there instead where I would have also saved £10/ticket paying £32 rather than £42 per top seat ticket!!!! I would have serious thoughts before involving in family plans! If they screw up, no responsibility, lying customer services, and you would have thought one would get tickets to the show when it is playing... but oh no!!! If you are very upset and chasing them you might get a 'goodwill' voucher that will not even cover the tube tickets for you and your family. I leave the rest for you to judge!

sarwall says: (8 years ago)
Unbelievably poor customer service, i asked friends for vouchers for birthday gifts, when I went to redeem them i was told one had already been redeemed and another other had expired, despite being within the validity period. Have so far spend over half the value of the vouchers trying to speak to someone sensible. Outrageous.

maxmase22 says: (8 years ago)
I made a booking for a flight to my country after I lost my work which was not successful due to the card security according to last minute.It was my last money that I had and it could not be released since I was told that my money will only be in my account after 10 working days.How could I stay 10 days without a place in the foreign country yet I was desperate to go home.How could you manage to hold the money for such a period if the transactions were declined.I did the booking because I wanted to go home since I had neither job nor place to stay.I don t think this is fair and you just made my life more difficult than it was before the booking.

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